Comprehensive services for the life cycle of our products
Having highly reliable systems and products is a key element in ensuring that routine production processes are efficient and high-performance. Our customers know they can count on the support of professionals and the support of those who study, design, produce, install and follow the product in the field.
Sol Group Lab supports its customers with dedicated services, thanks to trained and qualified personnel, guaranteeing the long-term security of its customers' investments, thus helping to significantly reduce risks and interruptions in the operation of products used in sensitive sectors.
We take care of the main parameters of the systems installed by directly managing the telecommunications equipment and data transmission.
We monitor the systems continuously, promptly and automatically reporting any anomalies until we deal with emergency events in the field.
The convenience of having the main data of systems at any time, organised in a structured way and managed securely. The ideal solution for remote data consultation.
Technical Support at your disposal
The Technical Support Service can be reached by e-mail, at firstname.lastname@example.org or for emergencies contact the following dedicated telephone numbers: +39 0444 290421 - +39 0444 290420 .
Technical Support is provided by technical staff from 8:00 a.m. to 5:00 p.m., Monday to Friday, excluding holidays. For public holidays please refer to the Technical Support Service contracts stipulated with Sol Group Lab, which guarantee availability 24/7.